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Customer Support Specialist

True Nutrition is seeking an excellent full-time Customer Service assistant to support our Customer Service Manager and join our growing team.

About Us:

We are a large (50+ employees) Nutritional Supplement manufacturing e-commerce company. We sell top-notch products and have a stellar reputation to back it up. While our team provides a fun work environment, we also know when to keep it professional.

About You:
  • Professional, responsible, personable
  • Great attention to detail
  • Compassionate listener to customer's needs
  • Effective at communicating resolutions
  • Bonus points for: Health supplement knowledge, multi-tasking skills and eagerness to learn.

Most of all, you are looking for an opportunity to grow within a fast-paced nutritional supplement company.

How to succeed?

You will truly thrive if you work well as a team-minded self-starter. You are resourceful with provided information and have an interest in health and fitness. Our ideal candidate is someone who is familiar with the health/fitness or the supplement industry— but we are willing to train the right candidate.

Job responsibilities include, but are not limited to:

Office Skills
  • Work closely with Customer Service Manager to deliver a positive experience to our current and new customers
  • Basic computer skills (typing, website navigation, email etiquette)
  • Assist with processing returns/refunds
  • Maintain Quality Control spreadsheet
  • Answer inbound Customer Service inquiries and communications (call, email, chat)
  • Assisting customers in placing orders
  • Communicate customer sentiments and various needs to management
  • Make suggestions to improve internal processes

  • We ship via USPS, FedEx and UPS. You will learn how to print shipping tags, return labels and how to modify shipments among all 3 platforms to assist our customers
  • International (Canada) and APO (Military) orders

Health Insurance and Sick Pay contingent on first 90 days performance.

Must be located in the San Diego, CA area. Submit your resume here.